Frequently Asked Questions
Everything you need to know about your GrubTerra order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you or your pets are not completely happy with your purchase, please contact our support team to initiate a return or exchange.
Where are your products sourced?
Quality is our priority. We source our insects and feed products from sustainable, high-quality farms that adhere to strict safety and nutritional standards.
Can I modify or cancel my order?
Orders are processed quickly to ensure fast delivery. If you need to change or cancel your order, please reach out to us within 1 hour of placement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I store my GrubTerra products?
To maintain maximum freshness and nutritional value, we recommend storing your products in a cool, dry place away from direct sunlight. Ensure the packaging is sealed tightly after each use.