Returns & Exchanges

At GrubTerra, we stand behind the quality of our products and offer a 30-day satisfaction guarantee to ensure you and your pets are completely happy with your purchase. If you are not satisfied, we make the return and exchange process simple and transparent.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of receiving your order with your order number and the reason for your return.

• 2.
  Prepare the Package

  Ensure the items are in their original packaging; for safety reasons, we ask that any opened feed products are securely sealed before shipping.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned items, we will process your full refund or ship out your replacement product within 5 business days.